We want you to be happy with your order. If something isn’t the right fit or didn’t arrive as expected, this page explains how returns, exchanges, refunds, and replacements work at Evoke Apparel. If you have any questions after reading this, reach out—we’re here to help.

Returns & Exchanges

We accept returns and exchanges on items that are:

• Unworn
• Unwashed
• In original condition

To start a return, email help@evokeapparel.com with your order number and details about the item you’d like to return or exchange.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Exchanges ship out at no additional charge once the original item is received.

Refunds

Once we receive and inspect your return, refunds are issued back to the original payment method.
Please allow 3–5 business days for processing and additional time for your bank or credit card to complete the transfer.

Some items, such as limited drops or discounted items, may be marked as final sale and are not eligible for refund.

Order Issues & Damaged Items

If your order arrives damaged, misprinted, or incorrect, email us right away.
Include:

• Your order number
• A photo of the issue
• A brief description

We’ll review it promptly and arrange a replacement or solution.

Cancellations & Changes

Orders begin production quickly. If you need to change or cancel your order, contact us as soon as possible.
We’ll do our best to adjust it before printing begins, but changes are not guaranteed once production is underway.

Lost or Stolen Packages

If tracking shows your package as delivered but you can’t locate it, check with neighbors or your local carrier first. If it still can’t be found, contact us and we’ll help determine next steps.

Need Additional Help?

If you have any questions about returns, refunds, exchanges, or order issues, email us at help@evokeapparel.com.
We typically respond within 1–2 business days.