Returns & Refunds – Evoke Apparel

At Evoke Apparel, we stand behind every graphic tee we make. If something’s not right with your order, we’ll work with you to make it right. Below is everything you need to know about our return and refund policy—built to keep your experience easy, honest, and hassle-free.

Return Window & Eligibility

We accept returns within 30 days of purchase for an exchange or store credit.

To be eligible, items must be in the same condition you received them—unworn, unwashed, with tags, and in original packaging—and include a receipt or proof of purchase.

Items must be purchased at full price. Products marked “FINAL SALE”, “IMPERFECT”, or similar are not returnable.

Fees & Shipping

There is a $5 Return Fee for items returned for store credit or exchange.

The buyer is responsible for all shipping costs related to returns and exchanges.

How to Start a Return

Email our team at help@evokeapparel.com to request a return.

If your return is approved, we’ll send instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

Questions? Reach us anytime at help@evokeapparel.com.

Damages & Order Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong product so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have; once the return is accepted, place a new order for the replacement product.

Incorrect Shipping Address / Returned Mail

Customers are responsible for providing an accurate shipping address at checkout. Evoke Apparel is not responsible for packages delivered to an incorrect address provided by the customer.

Packages returned to Evoke Apparel may be reshipped at the customer’s expense. Packages marked as delivered but “not received” must be traced with the carrier; Evoke Apparel is not liable to issue refunds on lost or misdelivered packages.

Lost Packages

Evoke Apparel does not issue refunds for packages lost in transit. Customers are responsible for working with the carrier to locate the package.

Order Cancellations

Order cancellations are at the sole discretion of Evoke Apparel. We ship quickly, so it’s often not possible to cancel once processing begins. If you need to cancel or adjust an order, email help@evokeapparel.com immediately and we’ll do our best to help before it ships.

Coupons, Promotions & Sales

All sale items are final. Coupons, promotional codes, and sales cannot be stacked or combined. Discounts cannot be applied retroactively to orders already placed.

Manufacturing Flaws

If you receive a product with a manufacturing defect (e.g., broken zipper, seam hole), please email photos and your order number to help@evokeapparel.com. Wear-and-tear or wash issues are not considered defects. Approved defective items will be replaced at no additional cost, subject to proof of purchase and verification.